Privacy Policy

US ROOFING GROUP LLC ("US Roofing", "we", "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit joinusroofing.com, submit a form, or communicate with us, including by text message. Please also read our Terms of Service.

1. Information We Collect

• Information you give us in forms: When you contact us or request a quote, we collect your name, email address, phone number, property address, the message you write, and whether you checked the box to receive text messages.

• Consent records: When you opt in to text messages, we keep a record of your consent, including the date and time, the form used, and the IP address of the submission.

• Usage Data: We may collect information about how you interact with our website, including IP addresses, browser type, pages visited, and the advertising campaign that brought you to the site.

2. How We Use Your Information

• To provide and improve our services.

• To communicate with you regarding your inquiries or service requests, by phone, email, or — if you opted in — text message.

• To prepare quotes, schedule appointments, and keep you informed about your project.

• To personalize your experience on our website and measure how our website and advertising perform.

• To comply with legal obligations and protect our rights.

3. Text Messages (SMS)

If you check the SMS consent box on one of our forms, US Roofing will send text messages to the phone number you provided about your inquiry, appointments, and project updates. Message frequency varies. Message and data rates may apply. Messages are sent from +1 (813) 230-7920. Reply STOP to that number at any time to opt out, or reply HELP for help. Consent to receive text messages is not a condition of purchase. The full program terms are in the SMS Terms & Conditions below and in our Terms of Service.

4. Data Sharing

We appreciate your trust in us. We do not sell or trade your personal information. We share it only with service providers that help us run our business and that process it on our behalf:

• Analytics: Google Analytics, to understand how visitors use our website.

• Advertising: Meta (Facebook) Pixel, to measure and improve our advertising.

• Customer relationship management and messaging: GoHighLevel (LeadConnector), which stores the information you submit in our forms and delivers our emails and text messages.

• Hosting and email: the providers that host our website and our company email.

We may also disclose information when required by law or to protect our rights.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Security

• We implement reasonable security measures to protect your data from unauthorized access, alteration, or disclosure.

6. Data Retention

• We keep your personal information for as long as needed to respond to your request, provide our services, and meet our legal and record-keeping obligations, including keeping proof of your text message consent and opt-out.

7. Your Rights

• You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at csr@joinusroofing.com.

• You can stop text messages at any time by replying STOP.

8. Cookies

• Our website uses cookies, including analytics and advertising cookies from the providers listed above, to enhance your experience. You can control cookie preferences through your browser settings.

9. Changes to This Policy

• We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

• If you have any questions or concerns about this Privacy Policy, please contact US ROOFING GROUP LLC at csr@joinusroofing.com, 888-965-0305, or 410 S Ware Blvd Suite 510, Tampa, FL 33619.

US Roofing SMS Program

By opting in, customers agree to receive SMS messages from US Roofing (US ROOFING GROUP LLC) related to their inquiry, appointments, and project updates (for example, estimates, documents sent, and installation updates).

Message frequency varies.

Message and data rates may apply.

Text STOP to +1 (813) 230-7920 to unsubscribe at any time.

Text HELP for help or contact csr@joinusroofing.com or 888-965-0305.

Consent to receive SMS messages is not a condition of purchase.

Carriers are not liable for delayed or undelivered messages.

Mobile information and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.

See our Terms of Service for the complete SMS terms.